Camille Martin

9318 Fox Run Drive u Clinton, MD 20735 u 240-244-1283 / 301-257-3813 u cbanks25@hotmail.com

Profile

Motivated, personable business professional with vast amount of technical knowledge during my 15 years of Telecommunications, IT, and Administrative experience.  My leadership abilities and knowledge base within these areas have proven to be something I enjoy and look forward to sharing with others.  Demonstrate experience in customer relationship management and program/project development.  Possess strong business and strategic perspective with extensive experience managing short-term priorities against long-term organizational goals. 

 

Education

     Bachelors Degree in Business Administration, University of Maryland University College – Ongoing 

     Associate of Arts in Business, University of Phoenix – 43 credit hours transferred 2010

     Diploma, Roosevelt Senior High School, 1995

 

Skills Summary

Project Management Report Preparation Written Correspondence Windows NT/XP/Microsoft Office Suite

Computer Savvy Customer Service Scheduling SAP (Systems Applications & Products)

Remedy AR System/Eftia Accounting/Bookkeeping Front-Office Operations Professional Presentations

Professional Experience

functional Analyst II: (Contractor) Qinetiq North America,  Springfield VA

June 2008 – January 2011

• Provided analysis and operational support as the Voice Communications Project Coordinator supporting telecommunication initiatives for the U.S. Customs and Border Protection (CBP).
• Created and submitted Procurement Request (PR) to acquire equipment or services.
• Evaluated and prioritized requests for assistance from client organization.
• Coordinated lifecycle activates for multiple long and short term projects (funding, initiation, resources, timelines, and completion).
• Planned, developed, recommended, coordinated, and implemented financial management policies and strategies, as well as design of management techniques to achieve the business objectives.
• Maintained Voice Communications Team (VCT) Access database.
• Tracked and reconciled billing data for Video, Government Bankcard (PCD), and Purchase Order Services.
• Interfaced with various telecom wireless vendors on behalf of CBP to acquisition products and services acquire test devices for engineering and security review, and to facilitate agency wide program initiatives.

 

Program Analyst (Contractor) Criterion Systems, Vienna VA

August 2005 – June 2008

• Provided order management service to oversee the daily process of wireless services.
• Managed and provisioned service request for new and replacement cellular phones, land mobile radios (LMR), Blackberry, and pager devices.
• Served as primary Government Emergency Telecommunications Service (GETS) contact for new and replacement cards.
• Executed processes and procedures for new technology of wireless request ensuring Service Level Agreements (SLA) with multiple vendors are met.
• Supported management with approvals of service orders for replacement of equipment under the Information Technology Managed Service (ITMS) contract.

 

Information Analyst (Contractor), SAIC, Inc, Landover MD

September 2002 – August 2005

• Served as a third party contractor for CSC on the Unisys/Transportation Security Administration (TSA) Information Technology Managed Service (ITMS) contract.
• Primary Point of Contact for Wireless Program overseeing procurement of service and order management within TSA.
• Submitted service request into Web Ordering System for headquarters telecommunications equipment from various vendors. 
• Interacted with Customer Representative Manager (CRM) IT Point of Contact to develop policy and procedures.
• Assisted with creation of policies and procedures within the Service/Wireless Provisioning Department.
• Managed and responded to telecommunication request submitted to TSA Equipment.
• Initiated internal trouble tickets for various departments within TSA to ensure Installs, Moves, Adds, and Changes (IMAC’S) are processed in a timely manner.
• Maintained spreadsheets for documentation regarding development of equipment.
• Conducted training classes for new Web Ordering System (WOS) users.

 

Network Coordinatror, CTC Communication, Linthicum, MD

April 2002 – September 2002

• Submitted Local Service Request (LSR) and Access Service Request (ASR) to local exchange carriers.
• Received Firm Order Confirmation (FOC) for T1 installations and cutover dates.
• Managed customer orders from initiation to completion.
• Provided customer service as the customers single point of contact with regards to installs, moves, adds, changes, and disconnects (MACD’s), billing, and repairs.
• Processed internal and external trouble tickets and tracked them in Metasolv for record-keeping purposes.

 

Network Provisioner/ILEC Coordinator, Arbros Communications, Linthicum, MD

June 2000 - January 2002

• Supported Switch Engineering by ordering entrance facilities, allowing deployment into eight new markets. 
• Provisioned and managed project network and customer orders from imitation completion.
• Represented Provisioning Department at all network-planning meetings with the ILEC to ensure timely delivery of facilities.
• Maintained Eftia, GTS, and office spreadsheets with current facility and trunking status.
• Managed various escalations within CLEC and ILEC organizations.

Provisioner II/Circuit Designer, Espire Communications, Columbia, MD 

February 1999 - June 2000

• Utilized BDS Telis for the submittal of Access Service Request (ASR), and receipt of Firm Order Confirmation (FOC) for DS3 and T1 facilities.
• Assisted local and field organizations with the inventory of DS3 - OC48 and the circuit design of DS1 to OC3.
• Monitored Switch and Special Access Database to verify availability of slot and Connecting Facility Assignment (CFA).
• Worked closely with field technicians to verify capacity at each Central Office and Collection Site.
• Attended bi-weekly meetings discussing equipment, capacity, and customer turn-up.

 

Professional Development

November 2009 - ITIL® v3 Certification

August 2008 - Records Management

July 2008 – IT Security Awareness

June 2008 - Business Professional Certification Program

January 2008 – Web Ordering System Phase II

 

Awards

              June 2010 – QinetiQ North America, Excellence Award

June 2009 – QinetiQ North America, Team Excellence Award

              September 2008 – QinetiQ North America, Voice Communication Certificate of Appreciation

              December 2007 – Criterion Systems, Cash Award

 

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